Service Model

Service Model
  • Design of service models based on the customer experience.
  • Development of internal management indicators to ensure consistency with the strategy and the proper use of resources in all processes.
  • We define the level of maturity of the strategy of service according to the indicators of management and the approximate cost to reach a higher level of maturity.
  • We develop plans of action on the critical points of the business that affect the effectiveness of the processes and the perception of the customer in the dimensions: people, processes, communications and marketing and infrastructure.

Benefits for the organization

The client’s experience Custumer service Consulting